We do our best to ensure that all House Hunt Agents carry out everything that is required to successfully market our clients' properties with their usual expertise and knowledge all whilst providing the best possible level of customer care.

This includes following the latest Covid-19 guidelines as set out by the Government’s Ministry of Housing where possible.

Below are the practices we do our best to maintain. 

House Hunt workplaces & employees

- Health screening: House Hunt have surveyed the workforce to identify employees or close family members whose underlying health conditions may fall into a high-risk category as published by the UK Government. Individual working practices and special measures may be implemented to protect these individuals.

 

Awareness

- Staff are to be reminded daily of the importance of social distancing both in the workplace and outside of it.

- Fever checks are in place on a daily basis to monitor for signs and symptoms of Covid-19. Staff with fever (over 37.8c) will be asked to go home and self-isolate.

 

Hand Washing

 - Stringent hand washing is taking place especially on return from viewings or appointments outside of the premises. Gel sanitisers are available in any area where washing facilities not readily available.

 

Cleaning

- Cleaning and disinfecting objects and surfaces that are touched regularly particularly in areas of high use such as door handles, light switches, reception area using appropriate cleaning products and methods are carried out frequently.

 

Monitoring

- Rigorous checks are carried out by line managers to ensure that the necessary procedures are being followed.

- We do not have an open-door policy in the offices. We use an appointment system for visits to all offices.

 

Residing tenant homes & appointment scheduling:

- We will ask if any party is showing symptoms or has been asked to self-isolate before going ahead with any appointment.

 

Market appraisal appointments

- All meetings must be booked at least 1 day prior to the valuation taking place. Our Covid-secure instructions will have been communicated prior to the visit taking place.

- A valuation may not take place where the seller or anyone in the property is displaying signs of or has tested positive for Covid-19

- There will be no person to person contact, for example, handshaking.

- Viewings are strictly scheduled and controlled; we will not carry out any ‘open house’, or ‘block’ viewings.

- We encourage buyers to view properties virtually in the first instance and only physically visit properties for vetted groups that have a strong interest with full information and background property information fully advised.

- Viewing appointments are to be kept as short as possible preferably no longer than 10 minutes with a cut off at 15 minutes.

- There will be no person to person contact, for example, handshaking.

- House Hunt will require viewers to wear face coverings prior to arriving for a viewing.

- Our negotiators will accompany physical viewings where safe to do so, and they will be required to maintain a minimum of 2 metres distance from others where possible. All agents must wear a face-covering in line with government guidance, and/or elect to wait outside as is their personal choice.

- Residing tenants are asked to open front & back doors when possible, with request that all internal doors to be opened prior before arrival of property viewings.

- Gloves will be worn on viewings. Hand Gel to be taken on appointments.

- House Hunt will not drive clients to appointments where this is not required and will request tenants to make their own way to the destination property.

- Residing tenants are advised to ensure surfaces, such as door handles, are cleaned with standard household cleaning products before the viewing takes place, and after.

 

Working Schedules

– Efforts and steps are taken to review work schedules including start & finish times/shift patterns, allowances where possible to work from home and other ideas/implementations to reduce the number of workers on-site at any one time.  

 

Social Distancing

- Covid Distancing Lines are installed allowing for minimum 2-meter separation between staff and clients where possible, and a minimum 1 meter distance where it not.

- No desk or IT equipment is to be used by more than 1 person. Hot desking is strictly prohibited.