Property Maintenance

Welcome to the House Hunt maintenance page, we assume you have a maintenance related issue?

Firstly do not worry or panic this is normal  - you may come across maintenance queries at any property no matter how well your property is looked after. For this reason we have a designated maintenance team in our Selly Oak branch to look after any issues raised, you can simply report any issue by simply emailing our maintenance team - This email address is being protected from spambots. You need JavaScript enabled to view it.

Please refrain from calling into the office to raise maintenance - as you will simply be requested to put your query/request in writing to the email address stated above by our admin team, who as much as they would want to assist you, are not a part of the maintenance team.

If jobs are reported to House Hunt in any other form this will result in delays and ultimately you will be redirected to reporting your issue via email, so please read this page carefully. 

If you do come across an emergency (out of working hours)  simply call our office line on 0121 448 8992 and our emergency contact number will be provided on our answer machine. Please understand you should only contact our emergency line for anything that can't wait until the following morning, such as heavy leaks, security issues and anything relating to your safety. If you contact the out-of-hours emergency line for non-emergencies, you may be charged.

House Hunt have a strong ethic where we always like to ensure our tenants and all our properties are well looked after, in return we require tenants to look after their rental properties as well. We have a highly trained team of maintenance contractors specialising in various fields available to solve any maintenance issues which are raised, we pride ourselves in our commitment and punctuality in ensuring jobs reported are dealt with ASAP.

You can find information relating to your move in by clicking here there will also be a moving in booklet with some key points to consider.

Our specialised inventory team will also conduct a detailed inventory within 35 days from when the keys have been collected, the documentation will be produced and provided to tenants electronically to look over and sign and return further details relating to the inventory protocols can be found by clicking here

Our standard response times are illustrated below in the levels of importance (high to low) we will try our utmost best to ensure issues are dealt within a timely manner. _­

Emergency (within 24 hours of being notified of the repair)

• Flood or Serious Leak
• Fire
• Break-in or property not secure (Police must also be notified)
• Gas leak
• No Functioning WC (where there in so other toilet in the property working)

Urgent – (Within 72 hours of being notified of the repair)

• Pest control
• Fire Alarm and electrical faults
• Roof leaks & internal small Leaks
• Oven fault and fridge freezer not working.
• No functioning Shower
• No heating or hot water

Non-Urgent (day to day repairs) – (Within 5-7 working days of being notified of the repair)

• Signs of damp
• Broken units & woodwork
• General Plumbing (dripping taps etc.)
• Light fittings
• Curtains & Blinds
• Blocked Drains
• General appliance faults (inc. Washing Machines, TV's, microwaves, dishwashers etc.)
• Broken furniture

General Maintenance (Within 28 days of being notified of the repair)

• Painting & Decorating
• Damaged or Mouldy Bath Seals & Tiles
• Gardening
• Cleaning gutters

Please understand we always try to ensure any issue reported is solved during the first visit hence we request you to book your job via emailing This email address is being protected from spambots. You need JavaScript enabled to view it. and be as detailed as possible with images etc.

You may come across a situation where the job is serious/major and requires various materials/parts to be ordered or another 3^rd party contractor to attend the job, this may result in the job not being fixed on the first visit, rest assured you will always be notified of the job status.